Privacy Policy

Last updated: 4 May 2026

Rachael Day, operating as a sole trader, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website, sign up to my mailing list, download a resource, purchase an offer, register for an event, book a call, complete a form, or otherwise interact with my services.

For the purpose of this Privacy Policy, “I”, “me” and “my” refers to Rachael Day.

Website: https://www.rachaelday.com.au/
Email: hello@rachaelday.com.au
ABN: 11 239 647 781

1. Information I collect

I may collect personal information that you voluntarily provide, including your:

  • name

  • email address

  • phone number, if provided

  • business name, website or social media handle, if provided

  • billing or payment details, where relevant

  • appointment, booking or event registration details

  • information submitted through enquiry forms, application forms, waitlists, surveys, feedback forms or intake forms

  • responses, preferences, goals, challenges or other details you choose to share in relation to coaching, hypnosis, speaking, workshops, events, programs or other services.

I may also collect non-personal information through standard website tools, such as:

  • browser type

  • device type

  • IP address

  • pages visited

  • referring website

  • general website usage and analytics data.

This helps me understand how people use my website and improve the experience, content and services I provide.

2. How I collect information

I may collect your personal information when you:

  • visit my website

  • subscribe to my email list

  • download a free resource

  • join a waitlist

  • register for a workshop, event, webinar, masterclass or program

  • purchase a product, ticket, service or offer

  • book an appointment or discovery call

  • complete an enquiry, booking, application, feedback or intake form

  • respond to surveys, emails or questionnaires

  • communicate with me by email, social media, phone, video call or other channels.

Where practical, I collect personal information directly from you.

3. How I use your information

I may use your personal information to:

  • respond to your enquiries

  • provide free resources, newsletters or updates you requested

  • send marketing emails, offers, invitations and business updates

  • process registrations, purchases, bookings and payments

  • deliver coaching, hypnosis, workshops, events, programs, speaking services or other offers

  • personalise your experience with my business

  • improve my website, content, services and offers

  • request feedback or testimonials

  • keep internal business records

  • meet legal, accounting, administrative or regulatory obligations

  • protect my legal rights or respond to disputes, complaints or lawful requests.

I will only use your personal information for the purpose it was collected, for a related purpose you would reasonably expect, where you have consented, or where required or permitted by law.

4. Email marketing and unsubscribe

If you subscribe to my email list, download a resource, join a waitlist, register for an event, or otherwise opt in to receive updates, I may send you emails about my services, events, programs, resources, offers and business updates.

You can unsubscribe at any time by clicking the unsubscribe link in my emails or contacting me directly at hello@rachaelday.com.au.

Once you unsubscribe, I will take reasonable steps to remove you from marketing communications. Please note that I may still need to send you transactional or service-related emails, such as purchase confirmations, appointment details, event information or important updates relating to services you have purchased or registered for.

5. Disclosure of personal information

I do not sell or rent your personal information.

I may disclose personal information to trusted third-party platforms and service providers who help me operate my business, website and services.

These may include providers for:

  • website hosting and website functionality

  • email marketing and customer relationship management

  • payment processing

  • appointment scheduling

  • online meetings, webinars or workshops

  • forms, surveys and feedback collection

  • analytics, advertising or marketing

  • legal, accounting, bookkeeping, administrative or technical support.

These providers may collect, store or process your personal information in accordance with their own privacy policies and terms.

Some of these providers may store or process information outside Australia.

I may also disclose your personal information if required by law, regulation, court order, government authority, or where necessary to protect my legal rights, safety, property or the safety of others.

6. Overseas disclosure

Some of the third-party platforms and service providers I use may store or process information outside Australia.

By using my website, subscribing to my email list, submitting forms, booking appointments, purchasing services or otherwise providing personal information, you acknowledge that your information may be transferred to, stored or processed in countries outside Australia.

Where practical, I take reasonable steps to use reputable third-party service providers and ensure they handle personal information securely.

7. Payment information

If you purchase a service, event ticket, program, workshop, digital product or other offer, your payment may be processed securely through a third-party payment provider.

Depending on the payment options available, you may be able to pay using credit card, debit card, Apple Pay, Google Pay or other supported payment methods.

I do not intentionally collect or store your full credit card details on my own systems. Payment information is handled securely by the relevant third-party payment provider.

Please refer to the privacy policy of the relevant payment provider for more information about how your payment information is collected, used and protected.

8. Bookings, forms and online sessions

If you book a call, complete a form, submit feedback, attend an online session or participate in an online workshop, your personal information may be collected and processed through third-party platforms used for scheduling, forms, video calls, surveys or client communication.

This may include information such as your name, email address, phone number, appointment details, form responses, feedback, questions, preferences or any other information you choose to provide.

9. Sensitive information

Because my work may involve coaching, hypnosis, mindset, confidence, communication, visibility, leadership, personal development or related areas, you may choose to share personal or sensitive information with me.

Sensitive information may include details about your wellbeing, emotional state, goals, challenges, beliefs, business, relationships or personal circumstances.

I will only collect sensitive information where it is reasonably necessary for the services I provide and where you have provided it voluntarily or given consent.

I will treat this information with care and use it only for the purpose of providing the service, support or communication you requested, unless otherwise required by law.

10. Cookies and website analytics

My website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember preferences and support website functionality.

Cookies are small files stored on your device. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

Third-party tools may also collect analytics or usage information when you interact with my website.

11. Links to third-party websites

My website, emails or social media may contain links to third-party websites, platforms or resources.

I am not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policies of those websites before providing personal information.

12. Security of your information

I take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include using secure platforms, password protection, limited access, reputable third-party providers and appropriate administrative, technical and organisational safeguards.

However, no method of online transmission or electronic storage is completely secure. By providing information online, you acknowledge that you do so at your own risk.

13. Accessing, correcting or deleting your information

You may request access to the personal information I hold about you.

You may also request that I correct, update or delete your personal information, subject to any legal, administrative or legitimate business record-keeping obligations.

To make a request, please contact me at hello@rachaelday.com.au.

Please use the subject line: Privacy Request.

14. Data retention

I will retain your personal information only for as long as reasonably necessary for the purpose it was collected, including for business, legal, accounting, tax, insurance, dispute resolution or administrative purposes.

When personal information is no longer required, I will take reasonable steps to delete, destroy or de-identify it where appropriate.

15. Children and young people

My website and services are intended for adults.

I do not knowingly collect personal information from children under 16 years of age. If I become aware that a child under 16 has provided personal information without appropriate consent, I will take reasonable steps to delete that information.

16. Complaints or concerns

If you have any questions, concerns or complaints about how your personal information is handled, please contact me at:

Rachael Day
Website: https://www.rachaelday.com.au/
Email: hello@rachaelday.com.au

I will aim to respond to privacy-related enquiries within a reasonable timeframe.

If you are not satisfied with my response and applicable privacy laws apply, you may be able to contact the Office of the Australian Information Commissioner for further information or to make a complaint.

17. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website, services, technology, legal obligations or privacy practices.

The updated version will be posted on this page with the updated date.

By continuing to use my website or services after changes are published, you accept the updated Privacy Policy.